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Shipping

Via Monte Shop orders are delivered from Monday to Friday from 9:00 to 17:00. Since each order is unique, shipping costs vary by size, weight and destination.

Depending on your location and order, we also offer free shipping.

EUROPE

Italy: Free on all orders / Remote areas included


Belgium, France, Germany, Netherlands, Spain, United Kingdom, Albania, Austria, Bosnia And Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Ireland, Bouvet Island , Isle Of Man, Aland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Montenegro, Poland, Portugal, Reunion, Romania, Serbia, Slovakia, Slovenia, Svalbard And Jan Mayen, Sweden , Turkey, Hungary: 24 EUR on all shipping


Rest of Europe: EUR 30


Rest of the World: 60 EUR


Delivery time :

DHL EXPRESS: For most of Europe and USA: 2-3 days delivery. Rest of the world: delivery within 3-5 days

 

SDA Poste Italiane: For shipments to Italy: delivery within 2-3 days.

 

 

Our shipping times should be used as a guide only and are based on the time at the time of shipment.www.viamonteshop.com cannot take responsibility for customs clearance delays or an unsuccessful payment, but we try to minimize any delays.

 

ORDER TRACKING:


After placing an order, you will receive an email containing all the details. You may be contacted if further information is needed to verify your payment. Once your order is approved, it will be dispatched within 2 business days.

Depending on your location and chosen shipping method, delivery can take between 2 and 5 business days after shipment. We will be happy to provide you with information regarding order tracking and an estimated delivery date. You can track an order via the 'My Orders' section in your Account.

Returns

Criteriaof a return:

Returned items must comply with our criteria:

  1. Items must be returned unworn, undamaged and unused, with all tags attached and original packaging included.
  2. Footwear and accessories must be returned with the original protective boxes and bags (if applicable) and placed inside a protective outer box for shipping.
  3. When trying on a shoe, please do not damage the sole or damage the box.
  4. If a product has a Via Monte Shop or brand security tag, the item must be returned with the tag in its original location.
  5. Socks, underwear and swimwear must be returned with protective hygienic labels and in closed packaging, where applicable.
  6. Linen and swimwear must be tried on while wearing your own undergarment. We do not accept any returns that have been worn or dirty.
  7. Please try the products on carefully so that you can return them in the same condition. Returns that do not meet our policies will not be accepted.

 

We are happy to provide a return service for all products that comply with our Returns Policy.
Your item must return to the boutique within 14 days of the delivery date. We recommend that you book the collection within 7 days from the delivery date to make sure it arrives within the time allowed by sending an email to viamonteshop@gmail.com .

 

How to refund a return:

Once your return has been received and accepted, the refund will be completed via the original payment method, excluding shipping costs. We will keep you updated and you can follow the path of your package with our carrier, using the tracking number on the return label, or you can check the status of the return in your Account, under "Orders and returns".


Unworn items can be returned for size change, store credit or refund no later than 28 days from the date of receipt of the goods. The return costs unless otherwise specified are charged to the consumer art. 67 paragraph 3 of the consumer code.

As for the returns you must write an email, enter the n. order, the e-mail address with which you registered, indicate the items to be returned and the type of compensation desired. www.viamonteshop.com will send a confirmation by e-mail with the instructions to be respected in order to return the goods.


There are 3 types of compensation:

Size change:
It is possible to change only for a different size or a different color of the same item, if available.

Credit:
As soon as the return is received and processed, a code of the total value of the returned items will be sent to the customer, to be used for subsequent purchases. The Store Credit can be used only once within 3 months from the time of the return it cannot be combined with other Store Credit and must be used entirely in an order of equal or greater value

Reimbursement :
The refund will be made as soon as the return arrives at the warehouses www.viamonteshop.com and the leaders will be verified.
For orders paid with Paypal, the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.

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