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ANSWERS TO YOUR QUESTIONS
Do I have to have an Account Via Monte Shop to make an order?
No, it just serves an email address. We recommend you to create an Account to add your favorite items to the Wishlist. You can still purchase and track your orders in guest mode and select a time for the delivery of your order.
I forgot my password, what do I do?
Click on "Have you forgotten your password?" on the login page and insert your email. You will receive an email with instructions.
How can I receive updates via email?
If you wish to stay informed about the new arrivals, the trends of the moment and the exclusive promotions, please enter your email address at the bottom of the Homepage. By accessing your Account, you will be able to customize our communications.
Can I order on the phone?
Yes, our Customer Service will be pleased to help you complete your order by phone.
Can I cancel or modify my order?
Yes, you can cancel the order of an article before this is prepared for delivery. For more information, visit the "Resi and Repayments" section.
Why am I required to enter the tax code?
Pursuant to a new legislative decree, it has become mandatory to insert its own tax code for all orders executed on Via Monte Shop with invoicing in Italy. If you want to learn more, we invite you to read the Decree of the President of the Republic of 10/26/1972 no. 633. In particular, the section dedicated to Art. 21, 2 (paragraph (e) and (f) relating to the obligation of the Fiscale Code for the purposes of invoicing.
What methods of payment accepted?
For your safety, all checks on payments are made at the time of purchase.
Are my personal data safe?
Are the articles on Via Monte Shop authentic?
At 100%. Our experts curate every product by ensuring its authenticity.
How much amounts to the payment for the shipment?
Each order Via Monte Shop has shipping costs that vary depending on size, weight, and destination. This information will be displayed at the checkout.
When will I receive my article and how can I check the parcel in transit?
Once you have confirmed your order, your article will be sent within 2 working days. The delivery requires between 2 and 7 working days, depending on your location and the chosen shipping method.
You will receive the information for tracking and the estimated delivery date for your order. You can also follow the status in your account.